• Coordinate all Customer enquiries, ensuring a prompt and full reply
  • Coordination and completion of customer related transactions through the suite of Operational Management reports
  • Forward plan, receive and process all customer orders and invoicing
  • Scheduling of weekly planner for deliveries and coordinate with the customers and account manager
  • Preparation and distribution on the mostly contract database
  • Maintain daily contact with Account Managers to ensure that all orders and customer information is communicated and acted upon
  • Resolution of invoice non-conformances
  • Daily liaison with the internal support functions to ensure that the flow of customer related support activity is on time, any issues are understood and communicated to the Customer and account Managers
  • Records work completed on site, reporting areas on non-conformance and rescheduling work where required
  • Identifies opportunities for improvement, with regard to the Customer Coordination processes, and supports these initiatives by undertaking assignments as required to improve the effectiveness and efficiency of operations.

Person Specification:

  • Highly organised, with a keen eye for details and an effective team player
  • Administration experience and strong ICT skills
  • Excellent communications skills, both written and verbal
  • Be numerate with the ability to produce report

If you’re interested plpease contact Rich on 01744452038 or alternatively