Customer Account Coordinator

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KEY RESPONSIBILITIES:

Performance

Manage ‘sales orders at risk’ to maximise ‘OTIF’ KPI by proactively monitoring influencing factors.

Maintain OTIF KPI data accurately and in a timely manner.

People

A first point of contact for our customer(s), relating to sales orders/stock replenishment and data communication; including resolution of all customer enquiries associated with firm demand.

Develop relationships with key customers providing and delivering professional, helpful and high-quality service and assistance to the customer before, during and after the customers’ requirements are met.

Organisational

Liaising with partners, shipping agents and hauliers, preparing and issuing the required documentation in accordance with HMRC using in house and HMRC systems. Creating the required HMRC certification as required.

Ensure company process, and government & legislative compliance for all movement of goods, to both customer destination and transfers between partner warehouse locations

Ensure correct paperwork and documentation is issued in a timely manner

Financial

Generate Purchase Orders as required to facilitate the movement of goods (example: transport/stock purchase)

Ensure all extra costs are dealt with according to company procedure

Communications & Reporting

Provide all relevant and requested certification in relation to product/market registration on behalf of the Customer

General & Attributes

Take on additional duties as and when required, within sphere of expertise, to support the business objective to provide exemplary service to customers and colleagues.

Excellent communications skills both written and verbal are essential together with a polite and professional manner.

KEY WORK RELATIONSHIPS:

(internal & external)

Customer Service Team

Finance Team

External Customers

3pl provider

Commercial Managers

Hauliers/shipping agents

Operations Team

Key Accountabilities

To facilitate the end to end sales order management process efficiently and accurately and manage on time despatch in accordance with business KPIs.

Maintain a customer centric focus and provide exemplary service to internal and external customers.

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