Customer Service Advisor

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We are currently recruiting for 6 Customer Service Advisors to be based in Skelmersdale on a temporary to permanent basis.

These demanding roles involve handling incoming telephone calls from our customers, processing customer orders, and handling general customer service enquiries by phone, email, and webchat.

The successful candidates must be able to demonstrate excellent communication skills and a friendly professional telephone manner. You must also possess good keyboard skills and a willingness to learn.

Candidates must have English and Maths qualifications- Grade C or above. Previous Call Centre and/or face to face customer experience would be an advantage however, full training will be given.

These are flexible contracts where your hours can fluctuate week to week from zero up to a maximum of 37.5 hours. Shift patterns cover any 5 days out of 7. You will work either a Saturday or Sunday shift each week.

Our opening hours are Monday – Friday 8.00 am – 4.00 am. Saturday 9.00 am – 4.00 am. Sunday 10.00 am – 4.00 am. Shift patterns and rota’s will be explained in more detail as part of the selection process however, candidates must be available to work up to 7.5 hours per day covering day, evening and night shifts.

Candidates should bear in mind that there is no public transport to the Pimbo Industrial Estate in Skelmersdale.

Rates of pay:

Under 25’s = £8.09 per hour rising to £8.42 per hour once fully trained

Over 25’s = £8.27 per hour rising to £8.42 per hour once fully trained

A shift premium is paid to both under and over 25’s of £1.91 per hour for all hours worked between 20.00 – 04.00am (late / night shifts).

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