Customer Service Advisor

Job title: Customer Service Advisor

Reference: E110102

Location: Wilmslow

Duration: Permanent

Start date: ASAP

Pay rate: Very competitive salary

This is an exciting opportunity to join a growing Customer Service team working for a chic and exciting online fashion destination for stylish women, worn by celebrities and influencers galore. They are looking for a self-motivated individual with a passion for Customer Service who will make the role their own.

Duties and Responsibilities as the Customer Service Advisor:

  • To be an ambassador for the brand
  • To be the first point of contact to their customers with phone queries and orders
  • Responding to customer service emails
  • Responding to queries via Twitter, Facebook & Instagram
  • Resolve customer complaints and any other potential issues in which arise
  • Issue refunds
  • Assist with additional administrative work
  • General office administration

The Essential requirements needed for the Customer Service Advisor role:

  • A professional and friendly manner in helping customers
  • Strong organisational skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects.
  • A willingness to learn and grow with an exciting team
  • Experience of using common office software (excel, MS Word and Outlook)
  • Experience in delivering great customer service by phone, email and web chat.

The Desirable requirements needed for the Customer Service Advisor role:

  • A willingness to put forward and implement new ideas
  • An excellent attention to detail and quality
  • An intuitive grasp of brand and customer


  • Very competitive salary
  • Hours of work: Monday to Friday 9:30am – 5:30pm with 1 hour for lunch
  • 25 days holiday plus bank holidays and an extra day off on your birthday.

%This is not your typical call centre environment where you’re constantly plugged into a headset. You’ll take calls, respond to emails, and complete admin tasks.

To apply for this Customer Service Advisor role please click apply now

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