Customer Service Representative

Are you a talented Customer Service Representative, or are you striving to be one? Can you demonstrate that you have experience of customer service?

If so then you could be perfect for my client.

The Role:

In the Customer Service Representative role you will be primarily responsible for establishing and maintaining relationships on behalf of the company by taking complete responsibility for their allocated customer accounts. You will also be responsible for working closely with the UK sales team to ensure that all of our customers are aware of the company’s brand and the excellent service which we can provide.

Specific tasks include:

– Being the first line of contact for all customer queries and requests.

– Effectively presenting and discussing the company’s brand to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs.

– Attending to customer questions, complaints and concerns immediately and facilitating a satisfactory resolution.

– Contacting external suppliers to facilitate outsourcing when required, in order to source the most time efficient and cost-effective solution.

– Communicating effectively with internal departments such as the laboratory, logistics, UK sales etc., to ensure that all customer objectives are met and all potential sales avenues are discussed.

– Contacting old or lapsed customers to explore opportunity of regaining business.

This position is based in the company’s Stockport office, so please ensure that’s within a reasonable commutable distance for you before you apply.

The Candidate:

To be considered for the Customer Service Representative role you will need to possess direct experience of customer service.

We also need you to have prior experience of:

– Working in an office environment.

– The use of Microsoft Office.

– Working with minimum supervision in a busy and demanding environment.

Additionally, it’s crucial that you possess the following:

– Excellent communication skills both written and oral are essential.

– Excellent IT skills.

– A proven ability to identify and meet customer’s needs and requirements.

– The ability to organise your time effectively and perform multi tasks efficiently and in line with specific timelines.

Is that you? If so, send us your CV.

The Package:

The basic salary for the Customer Service Representative role is between £20,000 – £22,000 per annum depending on experience.

You’ll also receive other additional benefits which include the following:

– 25 days holiday.

– Pension scheme.

– Life assurance.

The Company:

They’ve been around since 1956 and they are a global leader in calibration services, offering to an array of industries a single-source for measurement, repair and asset management across the globe.

Think that this Customer Service Representative role is right for you? Then we’d love to hear from you. Simply click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

You could be right for this Customer Service Representative position if you’ve previously worked as any of the following: Customer Service, Customer Care or as a Customer Support.