Internal Sales Support – Stockport (Perm / Full Time)

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Internal Sales Support Co-ordinator / Customer Service Representative

Purpose of Role:

The internal sales support acts as the key point of contract for customers, internal and external, and provides first class, professional support to the UK Sales Force.

Salary & Benefits:

  • Negotiable salary (dependent on experience and qualifications)
  • 25 Days holiday + Bank Hols
  • Company Pension
  • Life assurance
  • Sick Pay after qualifying period
  • Employee perks package
  • Occasional O/T

Key Responsibilities:

Main Duties

  • Support the UK Sales Force in their efforts to generate new business and organically grow existing business for the benefit of the UK
  • Effectively deal with telephone enquiries requesting quotations, pricing, product information
  • Create quotations for tenders received in support of the UK Sales Team
  • Liaise with internal customers in various departments in support of the UK Sales Team to deliver the best possible service to our customers
  • Follow up on leads generated by providing accurate up to date information regarding the company and the range of services we can provide
  • Ensure that the UK pricing list is maintained in line with the requirements of the UK business
  • Meet and exceed the agreed specific performance objectives
  • Provide full support to the sales team in relation to trade shows and exhibitions by co-ordinating, organising and attending as an integral part of the team
  • Provide up to date internal communications regarding new capabilities and arrange / organise training on these capabilities for the UK Sales Force
  • Ensure that all information captured for new sales is maintained accurately and follow up information is available.
  • Other sales related projects as defined by our management team.

Skills/Attributes Required for the Role:

  • Proficient at Microsoft Office, including the use of Excel
  • Good data base skills and experience of using pivot tables.
  • Excellent experience of the calibration business (desired not required)
  • Strong customer based background
  • Experience of building relationships with customers both internal and external
  • Can demonstrate the ability to go the extra mile, to exceed expectations
  • Excellent telephone manner
  • Excellent time management and personal organisational skills
  • Ability to work to deadlines and provide accurate information
  • Ability to work without supervision on own recognisance
  • Ability to demonstrate effective interpersonal and influencing skills
  • Hold a clean driving licence.

Personal Qualities:

  • Professional at all times
  • Enthusiastic and proactive
  • Flexible attitude to duties
  • Focused and dedicated to provide a great service

If you are interested in this role please email me on Peter.Shacklady@gpwrecruitment.co.uk or call me on 01744 452 009.

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