IT Service Desk Person

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We are looking for a IT Service Desk Person to work on a 3 month minimum corntact in Leeds.

Working for a huge engineering consultancy, this role entails working in a team of 11, supporting a large user base. You will get 30-40 emails / calls per day from users and be expected to resolve around 60% first time, then track and remain responsible for the others, which you will send to more skilled support people. They use their own call logging system, which is very straightforward. The position is offered on a rolling monthly basis and will pay £100-110 per day if ltd co / umbrella or £80-85 per day + holiday pay if paye. You need previous experience of working on an IT helpdesk.

JOB SUMMARY

As an IT Support Engineer on the IT Service Desk you will work within the UK Technology Team reporting directly to the UK IT Service Desk Manager and will be responsible for providing quality remote first and second line desktop support to colleagues within the business.

CORE FUNCTIONS

o Answering the support phone number and logging helpdesk calls.

o Updating un-vetted calls received by email with correct details.

o Monitoring the default and user account admin queues.

o Providing remote 1st and 2nd line support to users based across the UK.

o Providing onsite support for the Leeds office when required.

o Supporting the desktop environment including software faults and installations.

o Updating calls with detailed notes and information.

o Responsibility for the resolution, or escalation of calls.

o To escalate any unresolved issues or complaints to line management.

o Clear understanding of the IT Service Level Agreements.

o Work closely with other team members to ensure smooth running of the IT helpdesk

REQUIREMENTS

o Experience working in an IT Support role.

o Experience of supporting Windows 7 operating system.

o Good working knowledge of Microsoft Office 2010 including Outlook.

o Excellence customer service focus.

o Good organisational and excellent time management skill.

o Willingness to learn new skills and keep up with technological advances.

o Skills in listening and problem resolution in a manner that is responsive to the needs of the customer which promotes professional customer service.

o The ability to be multi-focused.

o Analytical thinking.

o The ability to be able to communicate at all levels confidently verbally and in writing.

o Excellent people skills.

o Ability to work on own initiative but also as part of the team.

o Professional and flexible attitude.

o Dynamic and achievement orientated.

o Microsoft Certifications e.g. MCDST

If the IT Support Person role could be of interest to you, please press APPLY NOW!

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