Multi- Skilled Field Service Maintenance Engineers x3

GPW are recruiting on behalf of our client based in the Cheshire East area, who supply to the FMCG sector and they’ve asked us to recruit for three qualified, experienced Multi- Skilled Field Service Maintenance Engineers for a permanent role and the successful candidate will possess a solid background of maintaining special purpose machinery and a sustained period of working in a field based capacity.

The salary for this role is £45,000 basic with expected annual overtime earnings of £3,000- £4,000 and as you will be working in a team of engineers, the shifts and hours will vary according to the rota so applicants will need to be flexible in terms of working hours and willing to travel nationwide to visit client sites.

Salary & Benefits:

  • £45,000 per annum, weekend overtime rate £27.50 per hour, expected overtime earnings estimated at 3-4k
  • Yearly company bonus ( discretionary)
  • Company vehicle, laptop & mobile phone
  • 20 days holiday plus bank holidays – increasing 1 day per year to max of 25 days plus bank holidays
  • Company pension

Purpose of the role:

To provide and perform field equipment support covering installations, training and routine preventative and corrective maintenance procedures on the full range of our clients machines. Such activities must provide a quality service which is in accordance with company requirements, and ensure maximum customer satisfaction to a standard consistent with an efficient and cost-effective operation.

Role responsibilities:

  • Respond promptly and effectively to requests from the Service Desk to attend customer sites.
  • Install and perform routine preventative and corrective maintenance procedures on the full range of our client’s equipment to the required standard to ensure customer satisfaction.
  • Assist with customer training requirements.
  • Provide technical telephone support to all of our client’s customers and staff.
  • Assist customers and colleagues with problems that arise offering practical and
    appropriate solutions.
  • Deal professionally, competently and courteously with customers, suppliers and colleagues in verbal and written communications.
  • Maintain individual skills and technical knowledge to company standards.
  • Ensure that the company is represented in an efficient and professional manner, including adherence to the company Code of Practice for conduct, appearance and transport.
  • Adhere to customer’s factory rules and hygiene regulations and read their Health and Safety Notices to Contractors where appropriate.
  • Ensure that service/fault finding activity is arranged to cause minimum disruption to customer.
  • Ensure that necessary tools and components are available to complete the job and that they are in a good condition and maintained to ensure they are always fully operational.
  • Resolve situations as quickly and efficiently as possible liaising with the customer as required, reporting findings to Service Team Leader.
  • Manage adequate stocks of useable spares and ensure accurate records of stocks held and used are maintained.
  • Ensure that, where appropriate, the escalation procedure is implemented.
  • Submit legible and readily understood visit sheets for every visit, accounting accurately for time and mileage. These are to be received at by the service team as soon as possible and no later than within 3 working days of the visit.
  • Ensure that expenses are paid by company credit card and that claims are filled in accurately, are submitted promptly and that all expenditure is supported by appropriate receipts.
  • Ensure that time sheets for weekdays and weekend working are filled in accurately and submitted as soon as practicable. Failure to do so may affect salary payments.
  • Identify operational and activity problem areas to the Service Team Leader for assessment and action.
  • Upon instruction from the Service Team Leader, provide practical and technical assistance to the mechanical and electrical assembly teams, including assembly work, testing and inspection, assessment of hire machines etc.
  • Participate in the training and development of mechanical and electrical assembly team members
  • Pursue personal development of skills and knowledge necessary for the effective
    performance of the role

Additional responsibilities:

  • Adhere to health and safety policies and procedures and carry out all activities in a manner which is responsible and safe to yourself and others.
  • Develop positive relationships with all you come into contact with.
  • Contribute positively to team and company morale and spirit.
  • Accept responsibility for the quality of work and get it right first time.
  • To carry out any other duties as requested.

Qualifications:

  • Time served apprentice in a relevant fileld or equivalent experience

If you would like to apply for this role, please click apply on this advert or email your CV to eddie.davies@gpwrecruitment.co.uk

Due to the demand for this type of role, we may not be able to speak to all candidates so please accept our apologies if this is the case and you will be contacted within two working days if your application has proceeded to the next stage.