https://twitter.com/gpwrecruitment GPW Recruitment
Due to recent expansion, this established and successful manufacturing business are looking to recruit a Service Coordinator to join their service office team in Manchester.
The role will include:
- Responsibility for managing the day-to-day service enquiries, ensuring that all are resolved within a timely manner
- Raising and issuing quotations, sales orders, service contracts and invoices
- Deliver an extremely professional, efficient and accurate service to customers
- Develop relationships and act as a single point of contact for key customers
- Allocation of service engineer’s schedules, including arranging vehicles, equipment and parts
- Communicate and work closely with internal departments to process commissioning and warranty enquiries
- Complete ad-hoc requests to support customers and the service manager
- Maintain accurate and concise records on a service management system
Essential requirements:
- Experience with scheduling a mobile engineering team including handling urgent call outs
- Must have excellent written and verbal communication skills, able to communicate at all levels
- Proficient computer skills including usage of Outlook and Microsoft packages
- Exceptional customer service and problem solving can-do attitude
- Self-starter, able to work independently as well as within a team
Desirable:
- Customer service and /or business or project management qualifications
- Experience handling technical enquiries i.e. parts drawings and determining faults/parts required
- Key account management, facilities management, contract support
On offer
- Salary to £26,000 pa dependent on experience
- Profit sharing bonus scheme
- 2.30pm Friday finish
- Free on-site parking
To apply for the role of Service Coordinator please click apply now
