Service Coordinator

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Due to recent expansion, this established and successful manufacturing business are looking to recruit a Service Coordinator to join their service office team in Manchester.

The role will include:

  • Responsibility for managing the day-to-day service enquiries, ensuring that all are resolved within a timely manner
  • Raising and issuing quotations, sales orders, service contracts and invoices
  • Deliver an extremely professional, efficient and accurate service to customers
  • Develop relationships and act as a single point of contact for key customers
  • Allocation of service engineer’s schedules, including arranging vehicles, equipment and parts
  • Communicate and work closely with internal departments to process commissioning and warranty enquiries
  • Complete ad-hoc requests to support customers and the service manager
  • Maintain accurate and concise records on a service management system

Essential requirements:

  • Experience with scheduling a mobile engineering team including handling urgent call outs
  • Must have excellent written and verbal communication skills, able to communicate at all levels
  • Proficient computer skills including usage of Outlook and Microsoft packages
  • Exceptional customer service and problem solving can-do attitude
  • Self-starter, able to work independently as well as within a team

Desirable:

  • Customer service and /or business or project management qualifications
  • Experience handling technical enquiries i.e. parts drawings and determining faults/parts required
  • Key account management, facilities management, contract support

On offer

  • Salary to £26,000 pa dependent on experience
  • Profit sharing bonus scheme
  • 2.30pm Friday finish
  • Free on-site parking

To apply for the role of Service Coordinator please click apply now

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