Service Manager (Telematics Installation)

  • Permanent
  • Widnes, Cheshire
  • £35000 - £40000 per annum + 25 days holidays USD / Year

Job title: Service Manager (Telematics Installation)

Reference: E110798

Location: Runcorn

Duration: Permanent

Start date: ASAP

Salary: £35,000 to £40,000

Holidays: 25 Days Holiday + bank holidays

GPW Recruitment are seeking an Experienced Service Manager (Telematics Installation) to join a UK based trailer telematics specialist with a passion for innovation.

As the Service Manager your duties will include:

  • Leadership responsibility
  • Member of Senior Leadership Team
  • Weekly review of business and active participant of strategy and operational direction
  • Health & Safety responsibility for the team and processes

Installation & Customer Service team

  • The Service Manager will liaise with internal departments, key stake holders, suppliers and customers
  • Support customers with arranging new installations and maintaining existing equipment
  • Managing the day-to-day work of team of field engineers, and customer service assistant
  • Co-ordinating stocking level of the company’s product range with both external providers and internal engineering team
  • Support the management of stock levels for the installation crews and 3rd part OE installers
  • Support the procurement process
  • Manage the producing and sending delivery notes
  • Manage internal systems to ensure they are up to date, including NetSuite
  • Identify any potential non-working units and manage the visiting and fixing of them in a timely manner
  • Arranging work permits, undergoing necessary health and safety training to work on third party sites.

Finance & data management

  • The Service Manager will raise PO’s and ensure all components are correctly ordered for finance processes
  • Approve payments for accounts for all goods within your role scope
  • Reconcile end of month billing to ensure all goods are correctly invoiced and fulfilled on both NetSuite and the company’s Portal and liaise with finance team at month end lock down

QA

  • The Service Manager will manage internal Quality System to ensure the company remains compliant and pass its yearly ISO9001 audit
  • Identifying process and system improvements
  • Complete annual stock takes
  • Working closely with the Engineering team & Hardware Technician to manage supplier quality, produce detailed feedback and provide cost effective quality improvements to the production of the company’s product range
  • Liaise closely with suppliers regarding cost and availability of product to ensure economies of scale and continuous running of production

Skills Sets of the Service Manager:

  • Experience of managing and directing a remote team of installation engineers, allocating work, measuring performance and ensuring performance is managed.
  • Strong Communication skills- dealing with Suppliers, Customers, and 3rd party providers
  • Liaising internally with Sales, Finance, Development at all levels.
  • A good eye on detail and understanding of Supply chain & Inventory management.
  • Keeping up to date with latest product developments.
  • Proactively sharing information and reporting issues.
  • Completing all admin accurately and in a timely manner.
  • Travelling in UK and occasionally staying away from home & possible traveling in Europe to support our European rollout
  • Liaising with customers face to face on site for Training, Operational issues, and Sales support

Experience

  • Proven 3-5 yrs minimum leading operational teams
  • Understanding of Telematics or Commercial Vehicles/Trailers
  • Strong IT capability’s including Microsoft office
  • Experience with customers / customer service- phone, web or face to face
  • Practical knowledge & experience in H&S for remote workers

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