Technical Support Engineer / Service Engineer

Website GPW Recruitment


We are looking for a Technical Support Engineer with good hardware, software and PLCs experience to provide high level technical support services to clients, within the UK and Worldwide. Salary of circa £35-42,000 per annum with realistic OTE’s of £40-50,000 per annum plus much more, depending on experience.

The company we are supplying this Technical Support Engineer to specialise in the design and supply of integrated safety control and automation systems to industries such as Oil & Gas, Chemical, Petrochemical, Nuclear, Power, Rail. Working as the successful Technical Support Engineer, you will be dealing with all aspects of system hardware & software, including, design, modification, installation, upgrade, maintenance and repair.

Main Duties & Responsibilities:

*Good hardware and software experience.

*PLC programming or ladder logic modifications experience.

*Previous experience in a service / commissioning role.

*Working with clients to provide technical support in connection with faults, modifications, maintenance and repairs for existing systems supplied.

*Liaise with customers to establish their safety systems requirements, assess and interpret to provide practical solutions (with the assistance of an experienced engineer where necessary).

*Provide data and assistance to the Technical Support Supervisor for him/her to produce quotations, where necessary.

*Working closely with the Technical Support Supervisor to ensure he/she is fully briefed on all commercial activity.

*Full Driving License/Passport.

Responsibilities include, but are not limited to:

*Production of site documentation as necessary.

*Design of changes to software and/or hardware for modification/rectification work.

*Working with the Materials Controller to purchase equipment and sub-systems.

*Ensure compliance with QA procedures, Company procedures and statutory regulations.

*Regular communication with clients to obtain information and keep clients informed of developments.

*Scheduling site visits as necessary, liaising with the Technical Support Supervisor.

*Keep abreast of current technologies, legislation, and standards relevant to business.

*Supervision of technicians.

*Management of some Projects.

*Ensure all work performed is in compliance with IEC61508.

*Design of any changes to be made to systems hardware and/or software to meet customers’ requirements.

*Modifying drawings, software, and associated documentation.

*Specification and requisitioning of necessary hardware or software items.

*Writing software, installation, commissioning, testing, wiring, modifying, repairs, and maintenance.

*Attend Kick-off meetings as required.

*Provide 24/7 support to customers via the On Call system, on a rota basis.

*Be available to provide emergency call out support 24/7.

Hours of work are 37.5 hours per week, Monday to Friday. A flexible system is in operation, which permits lunchtime finish on Friday of each week, providing 37.5 hours have actually been worked in the current week. Latest start time 0900 hrs. Lunch break is 1200 to 1230 hours daily. This details the standard hours of work however the Technical Support Group is committed to contracts which offer clients 24 hour support, 365 days a year. Therefore you may be required to work outside the normal hours of work i.e. extended working days, bank holidays, and weekends. The post-holder will be required to be flexible and to provide cover consistent with departmental needs.

Technical Support Engineers are required to pass an offshore medical and complete offshore training and obtain certification. Offshore visits would typically be a couple per year and there is £500 offshore training allowance paid.

The company we are supplying this Technical Support Engineer to is a market leader in the provision of engineered solutions for safety, control and automation applications using technology with innovative and flexible applications. Working as the successful Technical Support Engineer you will help deliver projects on time, budget and to the very highest standards of quality and safety.

If the above sounds like it could be you, please apply now!