Customer Service Representative

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We are looking for a Customer Service Representative to work on a 6 month minimum contract in Redditch.

Salary is c£22,000 per annum.

The role will be working Monday to Friday and every other Saturday morning.

The successful candidate will be required to:
* Act as first point of contact for the sites sales and enquiries
* Take full responsibility for order book management from receipt of orders to fulfilment
* Develop & maintain a close working relationship with day to day operations at site, including Warehouse Operations, Logistics, Quality & Marketing
* Represent customer face within the the client internal network
* Communicate order and shipment information, including fill rates & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager
* Work closely with relevant Sales Manager responsible for customer accounts
* Develop & maintain customer reporting and measures including fill rate
* Take ownership for all customer issues until resolution, properly & promptly
* Resolve customer issues before escalation to Customer Service Team Leader
The successful candidate will ideally have:
* The ability to generate excellent customer relationships & possess key understanding of customer requirements – customer satisfaction will be a measure of success
* Experience of using SAP or other similar business system
* Excellent oral and written communication skills
* Excellent organisational and prioritisation skills
* The ability to identify issues requiring timely resolution to managerial level
* Be highly numerate with the ability to manage large volumes of data
* Good interpersonal skills allowing interfaces across the whole business
* Tenacious and determined character with ability to drive initiatives forward

If the Customer Service Representative role could be of interest please call Rebecca at GPW Recruitment or press APPLY NOW!

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